Contact me

Please do use this form if you would like to contact me about anything related to the content on this site or the publications i have produced. 

I am always keen to hear from people on business / speaking and writing opportunities or you just may simply want to have a chat - believe that meeting new people is the route to everything so happy to just chew the fat! 

76 St Gerards Road
Solihull, B91 1UD
United Kingdom


This gives you an insight into Adam Hutchison including his work, life and general contacts.



Adam Hutchison's Blog - just a little space in the world were i air my thoughts on anything and everything i am either involved in or enjoy. Many of you may wish to skip by and ignore my meandering thoughts but others may find them informative...


Filtering by Tag: News

Reasons Why Work Friends Are The Best!

Adam Hutchison

And the truth is – yes – building such relationships will open up more opportunities for you in the future…

But there are plenty of other (less selfish) reasons why your work friends are the best type of friends. Some of those reasons are…

1. They know your tea and/or coffee order.

They even know your schedule if you have one (tea at 10am, coffee at 1pm, tea at 3pm etc.)

2. They bring you food.

From fruit in the kitchen to cakes from the shop, your work friend is unlikely to pick something up for themselves without thinking of you.

3. They can be your drinking buddy.

After a tough day (or morning) at the office, sometimes all you need is a trip to the pub and a good old rant with your work friend.

The same rule applies for Friday night celebrations. And just anytime you fancy a pint down the local!

4. You’ll never lunch alone.

Unless they’re busy… at which point you’ll feel a little bit lost and wonder what on earth you should do for the hour.

5. They actually know what you do.

Come on, how many of your other friends actually know (and fully understand) your day job?

6. You can share “top secrets” with them.

Sworn to secrecy by your out-of-work friends? Gasping to tell someone? If your work pal doesn’t know them, it doesn’t count, right?

7. They’ll pump you up.

When you’re feeling nervous about a meeting/ presentation/ sales pitch etc. your work friend will spur you on and tell you just how great you’re going to be!

8. They’ll have your back.

It’s obviously always better to have someone to back up and support your ideas, opinions and sentiments. But having this back-up will also deter potential office bullies from overruling, shouting you down and picking on you (something that unfortunately does occur in offices).

9. They’ll give less biased advice.

Of course, because they don’t know your out-of-work acquaintances they can offer you (and therefore them) sound, unbiased advice about anything, without worrying about offending anyone.

10. They’ll tell you everything’s going to be alright.

When you’re having a really crappy day and it feels like everything is going wrong, your work friend will put things into perspective. Everything is NOT always as terrible as it seems (and if it is, they’ll comfort you anyway).

11. They can crack you up.

Ever been trying really, really hard not to laugh at something but failing miserably because you notice your friend’s shoulders shaking under the pressure? This usually occurs in a stressful environment – which explains why it can often happen in the middle of a meeting at work or when you’re confronted with the boss etc. Although probably not great for your professional image, it’s fun to have a laugh at work and cut through some of that tension.

12. They understand your rants.

They know exactly what you’re talking about when you go on a half an hour rant about the boss, your working hours and/or your job.

Put simply, this is something that no one outside of work will ever full understand.

13. They probably dislike the same people as you.

I’m not suggesting that you should actively dislike people at work – but if you do, then chances are your work friend will too – and it’s actually a comfort to know that you’re not alone.

14. They get you.

You’re around each other for the majority of the week, so you definitely get to know each other’s little quirks and traits; they’ll certainly know how to irritate you and how to calm you down. Work together for long enough and you’ll pretty much be able to communicate via eye movements.

15. If anything, they know too much about you.

You have to stay friends, because they know some of your deepest, darkest secrets! (Not to mention those bitchy messages you’ve sent about the boss).

And there is more thanks to Coburg Banks for their insight and Blog on the subject..

The Care Sector – Where it’s at in the UK…

Adam Hutchison

The UK care sector is staring at a massive tsunami coming its way. A combination of factors such as budget cuts in local authorities, the new living wage and direct payments have made the traditional care business models unsustainable. Most large care providers expect as many as 50% of their existing contracts to become ‘unprofitable’ in the next 18 months. Just to set some perspective, collectively these contracts are worth more than £5 Billion per year and employ more than 500,000 care workers. Imagine the consequences of half of these contracts becoming unprofitable in 18 months!

While the funders especially local authorities have had a role in this, care providers also have to share some of the blame for the situation they find themselves in. Care organisations haven’t really moved with the times. Improvement opportunities are everywhere – be it back office admin tasks, front office productivity, invoicing process, working capital management or offering new and innovative services. It is no surprise that margins in this industry are as low as 2-6%.

Apart from rota planning and invoicing most other organizational functions in the care sector are literally run on paper. Most newcomers in this industry are surprised to see tons and tons of paper lying everywhere. Buried in the paper are staff timesheets, care records, staff reviews, complains, audit reports etc. Paper not only adds a massive overhead, it also reduces organisation’s capability to react to the changes in the market environment. It takes heroic micromanagement to ensure these records are kept up to date, processes are being followed and all stakeholders engaged. However, leaders in most care organisations will accept that their service records are woefully inadequate; often risking the lives of individuals being looked after. Centralised, accessible and analysable service information is absolutely essential to start modernising this sector and it also is the key to unlocking the new opportunities that will emerge in near future.

New world – new opportunities:

No one can predict the future. However here are some fundamental trends that are shaping the care market. Providers serious about their future should take note.

Privately funded care:
As local authorities raise the bar for social care funding, more and more individuals will be funding their care themselves. To be successful in the private pay market care organisations have to become more ‘consumer’ centric. Next of kin are as much customers here as the service user. Apart from delivering great service, keeping customers engaged – sending notifications and updates after every visit – is going to be very important. Organisations looking to grow their private pay business need to think hard about the investments in systems and processes needed to deliver high quality services without significantly increasing their cost overheads.

Complex care
While the overall number of individuals receiving social care is decreasing, more money is being spent on the most vulnerable. The economics of keeping people of out of hospitals or discharging them earlier is well known. This is an opportunity especially for organisations willing to ‘upgrade’ from low value social care to higher value health care services.

Looking after individuals with complex needs brings its own set of challenges. There is a much greater level of scrutiny and care records tend to be exhaustive and critical to the service. It is also important to keep all stakeholders completely connected with real-time access of ‘what is going on’ with a package. A complex care environment needs organizational flexibility to adapt to the needs of the service. Information systems need to be flexible and should be able to handle the forms, business rules and role based access required to deliver a tailored service which is at the heart of complex care.

Low touch care
As people live longer, a number of them will be healthy enough to look after themselves with some reactive care when needed. This can be in the form of a phone or video link to provide companionship combined with the option to get in personal care whenever requested (within agreed parameters). This type of service can also be enhanced by installing a bunch of assistive devices spread all over the service user’s home. These devices would constantly collect data about the health and wellbeing of the individual without being intrusive. Information captured will be relayed back to a “hub” where the staff will be alerted if something is not right. This is a dramatic shift from the current model and if deployed correctly has the potential to unlock significant value by channeling resources towards the once with greatest need.

This is by no means an exhaustive list of future opportunities. However, no matter what new opportunities emerge one thing is clear – care providers have to become a lot more lean and efficient, create real-time connections with service in the community and evidence the outcomes and quality of services to the payers. They have to start looking beyond sending the right person at the right place and capturing time, to actually knowing what happened during service time. Organisations who can capture, share and market the latter will be the once well places to ride the massive wave coming their way!